Resly + HostBuddy AI: The Smarter Way to Manage Guest Messaging

At Resly, we're all about making life easier for property managers. We know that time is your most valuable asset, and guest communication - especially across multiple booking platforms - can be one of the most time-consuming aspects of running a successful accommodation business. That’s why we’re excited to announce our integration with HostBuddy AI, an advanced AI-powered messaging solution designed to automate guest communications seamlessly within Resly.

What is HostBuddy AI?

HostBuddy AI automates guest communication for short-term rental hosts by combining proactive, end-to-end guest communication workflows with intelligent guest support powered by advanced AI. Built by experienced Superhosts, it delivers seamless, personalised guest experiences without compromising quality. HostBuddy handles the full guest messaging process from first inquiry through checkout and beyond, helping hosts consistently improve reviews while ensuring every guest interaction is covered.

With automated Journeys, HostBuddy proactively guides guests through each stage of their stay while coordinating check-in communication, follow-ups, and revenue-driving opportunities. Hosts maintain full control with flexible coverage scheduling and tone customisation to match their brand voice. External channels like WhatsApp and OpenPhone connect into a unified inbox, while action items detected in guest conversations are surfaced via Slack, email, or text to keep teams aligned.

Onboarding is effortless, pulling listing details and historical conversation data directly from your PMS. HostBuddy also enhances direct booking websites with an embeddable chat widget to answer pre-booking questions and improve conversion. By streamlining communication, maximising revenue opportunities, and reducing manual workload, HostBuddy frees hosts to focus on growing their business. Welcome to the future of hosting.

• Proactive & Automated Guest Communication: Automate guest messaging and support with AI across the entire guest journey.
• Journeys: Create end-to-end guest communication workflows that improve reviews, increase revenue, and reduce manual work.
• Effortless Onboarding: Launch quickly with automated setup pulling listing details and conversations from your PMS.
• Flexible Coverage Scheduling: Control when HostBuddy is active with configurable coverage hours and escalation.
• Action Item Detection: Surface issues that require human attention with alerts via Slack, email, or text.
• Revenue-Driving Upsells: Increase booking value with intelligent gap night and extension upsells.
• Unified Smart Inbox: Manage guest conversations across PMS and external channels with sentiment tracking.‍
• Embeddable Website Chat: Add AI chat to your direct booking site to answer questions and boost conversions.

How the Integration Works

HostBuddy AI connects directly with Resly, accessing key property and guest data to deliver smart, context-aware responses. Whether it’s check-in instructions, WiFi details, or troubleshooting a common issue, HostBuddy can handle it—allowing you to spend less time answering routine questions and more time focusing on business growth.

Once set up, HostBuddy will respond to guest messages based on your preferences. If a message needs human input, the system alerts you so you can step in when necessary. This means fewer late-night interruptions, faster responses, and happier, better-informed guests—all with less effort from you.

Why This Matters for Resly Users

The Resly + HostBuddy AI integration is a game-changer for property managers. Here’s why:

🔹 More Time, Less Admin – No more manually responding to repetitive guest questions. HostBuddy takes care of them, freeing you up for more important tasks.

🔹 Consistent, Professional Communication – Every guest receives timely, accurate responses, no matter what time of day (or night) they reach out.

🔹 Multi-Platform Support – Whether guests book via Airbnb, VRBO, or direct channels, HostBuddy ensures every message received through Resly gets a response.

🔹 Improved Efficiency – The ability to automate and schedule responses means smoother operations and fewer distractions.

Ready to Simplify Your Guest Messaging?

If you’re a Resly user looking to streamline communication, improve efficiency, and take the hassle out of guest messaging, now is the perfect time to integrate HostBuddy AI.

For more details on how to get started, contact our team today.

• HostBuddy is an AI messaging solution for hosts, which automates guest messages in the PMS.
• HostBuddy is built by a team of superhosts with a passion for providing exceptional experiences to guests.
• HostBuddy works by accessing data from the PMS (Resly) to understand every detail about the host's properties and guests. Users can then add SOP's welcome documents, or any other supporting document and customize HostBuddy to be most effective.
• Users can schedule HostBuddy to respond to guests during any hour of the day, and HostBuddy will notify the host if there is something that needs attention.
• This integration means that hosts can now automate nearly all guest messages regardless of the PMS the guest booked on (Airbnb, VRBO, direct booking, etc). If the message is being received by Resly, HostBuddy will respond to it when scheduled.

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