Your guests use dozens of channels to reach you – email, SMS, OTA messaging platforms, and more. Managing all these touchpoints separately can quickly become a nightmare, leaving messages overlooked and response times lagging.
With Resly’s Unified Inbox, all your guest communication lives in a single, intuitive workspace. No matter where a message originates, you can read it, reply to it, and keep your team in sync – ensuring faster responses, better service, and happier guests.
Your guests expect you to meet them where they are - on Airbnb, Booking.com, Expedia, email, SMS, and beyond. Resly makes this seamless by consolidating conversations from:
(Airbnb, Booking.com, Vrbo, etc.)
Whether it’s a question about check-in, a special request, or a last-minute booking detail, you can manage it all from one place - no more logging into multiple extranets or juggling apps.
Unlike many solutions that only allow outbound texts, Resly’s Inbox supports two-way SMS communication. That means:
SMS remains one of the most powerful ways to connect with travelers on-the-go and with Resly, you’re fully equipped to leverage it.
With Resly’s Unified Inbox, your team can:
No more confusion over who replied last or what was promised to a guest. Everyone stays aligned, and nothing falls through the cracks.
Speed is critical in hospitality. Resly’s Unified Inbox helps you. Stop wasting time manually matching transactions. Resly connects directly to major banks via Open Banking in Australia and New Zealand, giving you:
The result? Faster response times, improved guest satisfaction, and better reviews.
Resly’s Unified Inbox is deeply connected to the entire Resly ecosystem:
Everything flows together to help you deliver exceptional service without extra effort.
Why choose Resly’s Unified Inbox?
Simplify your communication - and delight your guests at every touchpoint. See Resly’s Unified Inbox in action today.
