About Us
Resly isn’t just a workplace, it’s a playground for tech wizards! We’re a tight-knit crew of creative minds crafting the future of hospitality management software. From our vibrant Gold Coast HQ to remote setups across AUS/NZ/Philippines/Sri Lanka, we embrace flexibility without sacrificing innovation.
As we scale, what happens after onboarding is just as critical as the onboarding itself. This role ensures our customers continue to build confidence, adopt the platform deeply, and successfully transition into long-term support and account management.
Perks & Benefits
- Work from anywhere in AUS/NZ
- Significant opportunity for growth as we scale
- A company that values ownership, innovation, and impact
- Opportunity to shape the post-onboarding customer journey
- Be at the forefront of hospitality tech and make a real impact
The Role
As a Customer Enablement Specialist at Resly, you own the critical phase between onboarding and long-term success.
You’ll work with customers who have gone live, helping them deepen their understanding of the platform, build confidence, and embed Resly into their day-to-day operations. At the same time, you’ll ensure a smooth, structured transition into Support and Account Management.
This role is key to reducing early churn, increasing product adoption, and reinforcing our position as a true partner — not just a software provider.
What You’ll Do
- Take ownership of customers post-go-live, guiding them through the “early success” phase
- Deliver follow-up training and education to deepen product adoption
- Identify gaps in usage and proactively support customers to get full value from the platform
- Ensure a smooth, structured transition from Onboarding into Support and Account Management
- Act as a bridge between teams, ensuring clear handover and continuity for the customer
- Monitor early customer health signals and address risks before they escalate
- Build strong relationships, reinforcing Resly as a long-term partner
- Capture feedback and identify opportunities to improve the post-onboarding journey
- Collaborate closely with Onboarding, Support, and Account Management teams
What We’re Seeking
- Experience in customer success, onboarding, enablement, or a similar customer-facing role (ideally in SaaS)
- Strong communication and training skills, with the ability to build confidence in customers
- Ability to guide customers beyond basic setup into deeper product usage
- Highly organised, with the ability to manage multiple customers and transitions simultaneously
- Proactive mindset, identifying risks and opportunities early
- Strong collaboration skills, working across multiple internal teams
- Comfortable working in a fast-paced, scaling environment
- Ability to build trust and position Resly as a true business partner
Nice to Have
- Experience in hospitality or property management systems
- Familiarity with tools like Intercom, Hubspot, or CRM platforms
- Experience with customer health tracking or lifecycle management
- Background in training, onboarding, or implementation
What Success Looks Like
- Customers confidently adopt and embed Resly post-go-live
- Smooth, consistent handover into Support and Account Management
- Reduced early churn and stronger customer retention
- Increased product usage and engagement
- Customers see Resly as a partner in their success, not just a provider
- Continuous improvement of the post-onboarding journey
