About Us
Resly isn’t just a workplace, it’s a playground for tech wizards! We’re a tight-knit crew of creative minds crafting the future of hospitality management software. From our vibrant Gold Coast HQ to remote setups across AUS/NZ/Philippines/Sri Lanka, we embrace flexibility without sacrificing innovation.
We’re growing fast, and onboarding is critical to our success. This role plays a key part in shaping first impressions, driving customer confidence, and ensuring our clients get value from day one.
Perks & Benefits
- Work from anywhere in AUS/NZ
- Significant opportunity for growth as we scale
- A company that values ownership, innovation, and impact
- Opportunity to influence customer experience and onboarding processes
- Be at the forefront of hospitality tech and make a real impact
The Role
As a Client Onboarding Specialist at Resly, you’re the bridge between a signed deal and a successful customer.
You’ll guide new clients through their onboarding journey — from kickoff to go-live — ensuring they’re confident, set up correctly, and ready to succeed. This role is equal parts project management, product education, and customer experience.
You’ll work closely with customers and internal teams to remove friction, solve problems quickly, and deliver a smooth, high-quality onboarding experience.
What You’ll Do
- Lead new clients through the onboarding journey from kickoff to go-live
- Deliver training sessions and product education tailored to customer needs
- Configure customer accounts and ensure accurate, high-quality setup
- Identify and remove onboarding blockers quickly and proactively
- Manage timelines and keep onboarding projects on track
- Build strong relationships with customers, acting as their trusted guide early on
- Collaborate with Support, Product, and Sales to improve onboarding processes
- Capture customer feedback and identify opportunities to improve the onboarding experience
What We’re Seeking
- Experience in customer onboarding, implementation, or customer success (ideally in SaaS)
- Strong communication and presentation skills, with the ability to train and guide customers confidently
- Highly organised, with the ability to manage multiple onboarding projects simultaneously
- Problem-solving mindset, with a proactive approach to identifying and resolving issues
- Comfortable working cross-functionally in a fast-paced environment
- Ability to build rapport and trust with a wide range of customers
- Experience working remotely and collaborating across time zones
Nice to Have
- Experience in hospitality, property management systems, or similar industries
- Familiarity with SaaS onboarding tools and processes
- Experience configuring software systems or handling data migrations
- Exposure to tools like Intercom, Monday.com, or similar
What Success Looks Like
- Customers go live smoothly, on time, and with confidence
- High customer satisfaction during onboarding
- Reduced time-to-value for new clients
- Strong relationships built early in the customer lifecycle
- Continuous improvements to onboarding processes and experience
