About Us
Resly isn’t just a workplace, it’s a playground for tech wizards! We’re a tight-knit crew of creative minds crafting the future of hospitality management software. From our vibrant Gold Coast HQ to remote setups across AUS/NZ/Philippines/Sri Lanka, we embrace flexibility without sacrificing innovation.
As we continue to scale, building strong, long-term customer relationships is critical to our success. We don’t just provide software — we partner with our customers to help them run better businesses. This role is key to delivering on that promise.
Perks & Benefits
- Work from anywhere in AUS/NZ
- Significant opportunity for growth as we scale
- A company that values ownership, innovation, and impact
- Opportunity to influence customer experience and retention strategy
- Be at the forefront of hospitality tech and make a real impact
The Role
As an Account Manager at Resly, you’re not just managing accounts — you’re owning customer success and long-term relationships.
You’ll act as a trusted partner to our customers, helping them get ongoing value from Resly while supporting their broader business goals. We take a holistic approach to partnerships — going beyond the product to understand how our customers operate, where they’re heading, and how we can help them succeed.
This role is critical to retention, growth, and ensuring our customers see Resly as a true partner, not just a provider.
What You’ll Do
- Build and maintain strong, long-term relationships with customers
- Act as the primary point of contact for customer needs, questions, and escalations
- Take a holistic view of each customer’s business, identifying opportunities to deliver value beyond the platform
- Proactively identify opportunities to drive account growth and deepen partnerships
- Monitor customer health, satisfaction, and retention signals
- Run regular check-ins, reviews, and strategic conversations with customers
- Collaborate with Support, Product, and Onboarding teams to resolve issues and improve outcomes
- Advocate for customers internally and ensure their feedback is heard and actioned
- Identify risks early and take action to prevent churn
What We’re Seeking
- Experience in account management, customer success, or relationship management (ideally in SaaS)
- Strong communication and relationship-building skills
- Ability to think commercially and understand a customer’s broader business, not just their use of the product
- Proactive approach to managing customer health and delivering ongoing value
- Ability to manage multiple customers and priorities effectively
- Problem-solving mindset, with a focus on outcomes
- Experience working in fast-paced startup or scale-up environments
- Comfortable working remotely across time zones
Nice to Have
- Experience in hospitality or property management systems
- Familiarity with tools like Intercom, Monday.com, or CRM platforms
- Experience with upselling, renewals, or account growth strategies
- Exposure to data-driven customer health tracking
What Success Looks Like
- Customers view Resly as a trusted business partner, not just a software provider
- High retention and strong renewal rates
- Increased customer lifetime value through growth and expansion
- Strong, strategic relationships with key customers
- Customers consistently get value from both the product and the partnership
- You proactively improve how we support, engage, and grow our customer base
