Resly’s Airbnb Integrations Made Easy
At Resly, we’re dedicated to simplifying the lives of property managers by delivering innovative, easy-to-use solutions that streamline every aspect of short-term rental management. Our seamless integrations, including partnerships with leading platforms like Airbnb, are designed with efficiency in mind, ensuring all necessary tools are accessible from a single platform. By integrating tasks such as guest communication, bookings, and replying to reviews, Resly empowers property managers to focus on delivering exceptional guest experiences while saving time and reducing stress.
To this end, we have ensured that two of Airbnb’s best features tailored to communications with guests are integrated into our system - reply to reviews and messaging with guests.
Reply to Reviews
Airbnb allows hosts to respond publicly to reviews left by guests. This feature helps hosts clarify and address any issues mentioned, express appreciation, or provide additional context about a guest’s stay. Replies are visible alongside the original reviews, allowing future guests to see both perspectives.
When integrated into a PMS like Resly, this process is streamlined. Hosts can view, manage, and respond to reviews directly from the PMS dashboard, saving time and ensuring consistent communication.
Effective review responses can significantly and positively impact booking decisions, as they show prospective guests that the host values feedback and strives to improve their service. It also allows hosts the opportunity to clarify any issues raised and provide a fuller picture of any issues raised.
Messaging with Guests
By integrating Airbnb’s guest messaging within a unified inbox, property managers experience significant benefits.This feature allows hosts to manage messages from multiple platforms all in one place, streamlining guest communication in an effective and effortless way..
By consolidating all guest interactions into one unified platform, the need to switch between different apps or websites is reduced. Automated messages can be set up for common situations such as booking confirmations and check-in instructions. This ensures consistent and timely communication with guests.
Messages can be sorted by property or guest, making it simple to follow up on specific conversations and to track conversations, with personalised responses cultivating stronger guest relationships. It removes the guesswork from remembering which messages you’ve sent from where.
Simple and Stress-Free
By managing Airbnb reviews and guest messaging through Resly, you save time and ensure no communication slips through the cracks, which ultimately leads to guest satisfaction - and less stress for you!
