Terms & Policies
Terms
Terms of Service
These Terms of Service govern your use of the website located at https://resly.com.au and any related services provided by Resly PTY LTD.
By accessing https://resly.com.au, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Resly PTY LTD.
We, Resly PTY LTD, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.
These Terms of Service were last updated on 21 August 2021.
Privacy Policy
1. We respect your privacy
(a) Resly PTY LTD respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) "Personal information" is information we hold which is identifiable as being about you.
2. Collection of personal information
(a) Resly PTY LTD will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
(a) Resly PTY LTD collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
(a) Resly PTY LTD may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) Resly PTY LTD may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
Cookie Policy
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
- Sign up to receive updates from us via email or social media channels
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- to enable you to customise or personalise your experience of our website
- to contact and communicate with you
- for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
- to enable you to access and use our website, associated applications, and associated social media platforms
- to comply with our legal obligations and resolve any disputes that we may have
- for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Contact Us
For any questions or concerns regarding your privacy, you may contact us on +61 7 4080 1506.
Booking Policy
We, Resly PTY LTD, provide a booking engine facility for hotels and resorts throughout Oceania. By making a booking using our booking engine you agree to the following conditions.
Accommodation Reservation Facilitation
By making a booking through our booking engine, you make an offer to book a reservation at the price listed for such reservation and such other terms and conditions stated on the booking engine. This shall become a binding contract formed in Australia pursuant to the Terms of Service when accepted by the Accommodation and consequently Resly. You will receive proof of the confirmed Accommodation booking via an e-mail confirmation, which means the reservation has been confirmed by the Accommodation. The “confirmation page” means your reservation request has been received and is complete for final processing, no further action is required by you. We reserve the right to reject bookings as set out below.
Group Bookings
Please note that suspected group bookings can also be rejected or cancelled by Resly or the Accommodation as most Accommodations have specific procedures for group bookings.
Booking Errors
In rare cases, we may have to cancel or reject a booking or make adjustments due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on our booking engine (e.g. in terms of price, conditions) which we do not consider to be normal. If your booking is affected by an obvious error, we will notify you by email at the address you provided when you made the booking and will adjust the booking as appropriate, which may include increasing the price or canceling the booking.
Additional
Circumstances such as ongoing renovations, Accommodation booking errors, and specific guest needs can affect the quality of your stay. Be sure to let the Accommodation know any special requests or requirements you have at check-in.
Corporate Social Responsibility
At Resly, we believe that our success is not only measured by our business achievements but also by our positive impact on society, the environment, and the communities we serve. Our commitment to Corporate Social Responsibility (CSR) is integral to who we are as a company and guides our decisions, actions, and interactions with all stakeholders.
Environmental Sustainability
We are dedicated to minimising our environmental footprint and promoting sustainability within the hospitality industry. Our initiatives include:
- Energy Efficiency: Implementing energy-saving technologies within our offices and encouraging our clients to adopt eco-friendly practices through our software solutions.
- Waste Reduction: Promoting paperless operations both internally and for our clients by enhancing digital documentation and communication tools.
- Sustainable Development: Partnering with like-minded organisations to support and develop sustainable tourism and hotel management practices.
Ethical Business Practices
Integrity and transparency are the cornerstones of our business. We are committed to:
- Fair and Honest Dealings: Ensuring all our business operations, from client interactions to supplier relations, are conducted with the highest ethical standards.
- Data Privacy and Security: Protecting our clients' and their guests' data through robust security measures and compliance with all relevant data protection regulations.
- Compliance and Governance: Adhering to all legal and regulatory requirements in every market we operate, fostering a culture of accountability and ethical decision-making.
Social Responsibility
We aim to make a positive impact on the communities where we live and work by:
- Supporting Local Communities: Engaging with and supporting local communities, particularly in the regions where our clients operate, through sponsorships, partnerships, and volunteerism.
- Employee Well-being: Fostering a healthy, inclusive, and supportive work environment that encourages professional growth, work-life balance, and employee satisfaction.
- Diversity and Inclusion: Promoting a diverse and inclusive workplace where every employee is valued and empowered to contribute their best.
Innovation for Good
As a technology provider, we leverage our expertise to drive innovation that benefits society:
- Accessibility: Ensuring our solutions are accessible to all, including those with disabilities, to promote inclusivity within the hospitality industry.
- Education and Training: Offering training and resources to help our clients and their staff develop skills, enhance efficiency, and grow their businesses sustainably.
- Product Responsibility: Continuously improving our products to meet the evolving needs of our clients while ensuring that they promote responsible business practices.
Community Engagement
We believe in giving back to the community and supporting causes that align with our values:
- Charitable Initiatives: Regularly contributing to and participating in charitable events, with a focus on causes related to education, environmental conservation, and social welfare.
- Employee Volunteering: Encouraging and supporting our employees to volunteer their time and skills to causes they are passionate about.
Long-term Vision
Our CSR strategy is built with a long-term perspective, focusing on sustainable growth and the continuous improvement of our practices. We are committed to:
- Continuous Learning: Regularly reviewing and refining our CSR initiatives to ensure they remain relevant, effective, and aligned with our core values.
- Stakeholder Collaboration: Engaging with our stakeholders, including clients, employees, partners, and the community, to ensure our CSR efforts reflect the needs and expectations of those we serve.
Our Promise
At Resly, we are not just building a company; we are building a legacy. Our Corporate Social Responsibility efforts are a testament to our commitment to making a meaningful difference in the world. We strive to be a responsible corporate citizen, contributing to a sustainable and equitable future for all.